FAQ

What is TMNet Streamyx?
TMNet Streamyx is a high-speed broadband Internet access service which provides 'always on' connection to the internet with speed/bandwidth from 512k up to 2mbps. With the high-speed connectivity/bandwidth, the service is ideal to support most broadband application such as, Web Hosting, video streaming, e-commerce, distance learning and others.

How fast is TMNet Streamyx?
The packages range from 512k up to 2Mbps Internet access speed and it is on best effort basis.

How to subscribe to TMNet Streamyx?
You can come personally to Clickers, selected TMpoint (formerly known as Kedai Telekom) & selected Primatel or contact our Authorized Resellers or Customer Interaction Center 24 hours a day at 1-300-88-9515.

I am a business applicant. Can I apply to TMNet Streamyx basic package?
No. TMNet Streamyx basic package can be subscribed by personal applicant only. Business applicant can apply to TMNet Streamyx enterprise and corporate package.

Can I subscribe to TMNet Streamyx online?
Yes. We understand that many of you are working individuals who can hardly find time to go to your nearest TMpoint. That is the main reason we provide you with this online registration, making it very easy and convenient for everyone of you. Just a few clicks and you are done!

Is there any requirement that I have to fulfill before I register online?
Yes. To apply for tmnet streamyx via online:
- The applicant must be the owner of the telephone line and;
- Not being black listed by TM Net
* Customer is requested to visit Clickers or the nearest TMpoint (formerly known as Kedai Telekom) if they do not comply with the above pre-requisite requirements.

How much do I have to pay?
To know more on tmnet streamyx packages, please click on the services links above.

Where do I pay my tmnet streamyx bill?
You can pay your bill at Clickers, the nearest TMpoint (formerly known as Kedai Telekom) or any TM Net payment outlet. You can also pay online through https://tmbill.tm.net.my/

Can I be a reseller?
If you are interested to be a reseller, please contact us for more details.

What happens if I receive a call while accessing the Internet?
You can answer the call as a normal telephone call. The Internet access service will not be interrupted as your telephone set is connected to a microfilter, which separates voice and data signal. The above condition applicable for ADSL subscriber only. SDSL does not support telephony .

What is the tmnet streamyx minimum subscription period?
You have to subscribe tmnet streamyx service at a minimum period of 1 (ONE) year. If you terminate your account within the Minimum Subscription Period, you shall be responsible for fees chargeable for the service on the remainder of the Minimum Subscription Period.

Can I have more than one tmnet streamyx connection to my premise?
Yes, as long as you have extra telephone line because each tmnet streamyx connection requires one direct/dedicated telephone line.

What are the differences between ADSL and SDSL?
ADSL stands for Asymmetrical Digital Subscriber Line. It allows you to simultaneously access the net and use the phone or fax (at the same time). SDSL stands for Symmetrical Digital Subscriber Line. The difference between ADSL and SDSL is; ADSL has a different upstream and downstream data transfer rate (upstream higher than the downstream) whereas SDSL offers the customer a symmetric upstream and downstream bandwidth to the customer (eg. 1.5Mbps SDSL package offers the customer 1.5Mbps downstream speed as well as 1.5Mbps upstream speed). Technically, SDSL also does not allow voice/fax (PSTN) over the same copper.

What are the differences between xDSL connection and Dial-up connection?
xDSL does not dial to public switch telephone exchange, it connects the customer direct to the Internet. It is fixed to the telephone number which you provided when you apply for the service. In contrast, dial-up modem can be used at any premises to log to tmnet.

What are the differences between xDSL technology and ISDN?
ISDN allows you to have many different digital features, such as PABX and digital fax. ISDN requires you to have a special telephone line (i.e. you have to do a new wiring) while xDSL does not (it uses the existing copper line at your premise). ISDN is a dial-up service while xDSL is a always-on connection. Also there are wide ranges of bandwidth available for xDSL (ranging from 384kbps to 2Mbps) compared to ISDN which only have limited range of bandwidth.

What is the minimum requirement needed to apply for tmnet streamyx?
For Windows OS computers, you need to have a PC with minimum Pentium processor and 32MB RAM. Windows 95 (Windows 98 is preferred), Windows XP or Windows NT operating system, 2.1GB Hard Disk (20MB of free hard disk space) and Network Interface Card (NIC).
For MAC OS computers you need to have a Power PC Macintosh with system 7.6.1 or later 32 Mb RAM, 10 Mb of free hard disk space, Ethernet port, Mac OS X version 10.1.2 above only (Note: Lower version are not supported at the moment)
Also of course, you need to have an active telephone line to connect to the tmnet streamyx modem.

Do I need a special modem?
Yes. You need to use certified DSL modem, which is compatible with tmnet streamyx that can be purchased from your nearby outlet.

Do I need to purchase a modem?
TM Net will provide the xDSL modem for customers who subscribed for Streamyx Basic with modem package, Streamyx Enterprise package and Streamyx Corporate package. Only modems approved by TM Net will work finely with tmnet streamyx.
Note: Upon termination of tmnet streamyx, customers have to return the provided modems/splitters/microfilter to TMpoint (formerly known as Kedai Telekom). TM Net will impose charges for unreturned modems/splitters/microfilter.
For Streamyx Basic without modem packages, TM Net will not provide the modem. Customer needs to buy the modem, splitter & microfilter. For further detail, please contact Telekom Sales & Services Sendirian Berhad (TSSSB) Service Centre at 03-22971200 ext 261 or 255 or please refer to Certified DSL Modem List for the list of modems compatible with tmnet streamyx which can be purchased from your nearby outlets.

If I do not have a telephone line, how do I subscribe to tmnet Streamyx?
You need to apply (visit your nearest TMpoint (formerly known as Kedai Telekom)) and install a phone line before you can enjoy the service. (The above condition applies for tmnet Streamyx ADSL packages only). At the moment, we allow customers to register phone line online, but this is at the moment applicable to certain areas only. Do check with us if you can apply your telephone line online for your area.

Do I need a new telephone line?
For tmnet Streamyx ADSL you may use your existing telephone line. For tmnet Streamyx SDSL, you need a new copper line (TM personnel will apply for you upon application of the service).

Do I need additional wiring at my house / office?
TMnet Streamyx will be installed at where the telephone line is terminated. You need to do the additional wiring should you want to use the service at other part of your premise than where the phone line is terminated at your own cost.

Do I need to install a network card?
That depends on the modem you are using. If you are using an ethernet modem, you will need a network card. If you have an USB modem, then you will not need a network card in your computer system.

Which areas are served by tmnet Streamyx?
Do call or email us providing your area or your telephone number and we will let you know if your area can apply for TMNet Streamyx.

What is the mailbox space/capacity allocated for tmnet streamyx user's e-mail?
TM Net has upgraded tmnet streamyx user’s mailbox space from 4M to 10M. You can upgrade your mailbox from 4M to 10M for FREE via Selfcare at https://tmbill.tm.net.my

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